Troubleshooting

Find solutions to common problems you may encounter on Coinpilot.

How do I transfer unused assets from my sub-wallets?

Sometimes, if a copy trade fails, the allocated funds may stay in your sub-wallet instead of being returned automatically to your primary wallet. While our system usually rolls these funds back, you can also do it manually at any time.

1

Open the 👤 Profile page in the app. And tap on ⚙️ on the top right.

2

Select Transfer Unused Funds.

3

Tap Confirm Transfer.

Why am I asked to move my funds after the 2.0 update?

If you joined Coinpilot before the 2.0 update, your account may still have funds stored under the previous account structure.

In earlier versions, Coinpilot used two accounts:

• Funding Account – for deposits • Trading Account – for copy trading

In Coinpilot 2.0, these accounts are merged into a Unified Account to make your experience faster and simpler.

Because of this change, funds from the previous Funding Account will nee you to transfer to your Unified Account.

How to move funds to the Unified Account

1. Open the 👤 Profile page → Settings ⚙️ → Unify Account

2. Tap Move Funds Now

3. Review the details and tap Confirm Transfer to finish the transfer.

What happens after the transfer?

After moving the funds:

• Your funds in old Funding account (USDC on Arbitrum) will appear under Crypto Balance • You can use the funds for Crypto Perpetual copy trading • Your account will follow the new Unified Account structure

Your funds remain fully self-custodial throughout this process.

Why can’t I see my deposit in Funding History?

If you deposit USDC (Arbitrum) directly to your Coinpilot Primary Wallet (the one you see on top of the Profile page), you may notice that your account value increases, but the deposit does not appear in Funding History.

This usually happens because the funds are temporarily recognized as Hyperliquid Spot balance instead of Perpetual balance.

Since Hyperliquid is now using Unify account for spot and perp, Coinpilot is building on Hyperliquid for Crypto Perpetual copy trading, the funds need to be moved to the Perpetual account before they appear correctly in your Crypto Balance and Funding History.

How to fix this

You can resolve this in a few seconds.

1. Go to the 👤 Profile page

2. Open Settings ⚙️

3. Tap Fix Deposit Balance

4. Tap Fix to confirm

Coinpilot will automatically move the USDC Spot balance into your Crypto Balance.

What happens after fixing it?

After the fix:

• Your funds will appear under Crypto Balance → Available • The deposit record will show correctly in Funding History • The funds can be used for Crypto Perpetual copy trading

No funds are lost during this process, they are simply moved to the correct balance type.